CORONAVIRUS COVID-19 Sept 11, 2020 10:33:32 GMT
Post by givingitsomethought on Sept 11, 2020 10:33:32 GMT
After 20 minutes of going around in illogical circles as my health will not change ever, I got that the bottom line was that they wouldn't see me for treatment due to me saying what I was on the last phone questionnaire that I was shielding (didn't even know I'd done one ) so I wanted to complain. The receptionist then spoke to line manager and said I could do another questionnaire now so I did and stated on it I was not vulnerable, clearly telling lies. Immediately got told that I met their criteria for being seen and was given a face to face appointment.
Just wondering how many others are being screwed over by the new system and accepting it.
That is worrying, partly because of the way you can change it around without anyone checking anything and partly because they can't surely just be expecting not to treat the very people who will be suffering the most after months of no treatment? Everything seems to be a case of having to shout loudly, it's so exhausting. My son and I both get hands on treatment from an osteopath and an acupuncturist. They've put lots of measures in place including temperature checks at the door, PPE, the rooms are stripped to the bare essentials and they've changed appointment times so that people aren't coming and going at the same time with 15 minute gaps between each to leave the front and back doors open to let the air circulate while they disinfect everything. They are asking people to sign a thing to confirm they understand they can't guarantee safety even though they're doing everything possible which I think is fair enough. Surely it should be your choice whether or not you think the risk of the virus is worse than the problems caused by not getting your treatment?
I do agree with Cris that the phone/internet triaging thing is much better (or at least it has been for us). So much quicker and easier to get things done and I know a friend of mine recently had her son's regular consultation done online and it took twenty minutes instead of two hours to get there and park, however long to wait to be seen, then the appointment and then two hours home again. Must be easier for the doctors as well, I'd have thought, if they can crack through a dozen non essentials without waiting for people to wander in and out?